Pricing FAQs

Desktop Pricing FAQ

1

Is it a one-time payment?

Yes! Our licenses are a one-time purchase and valid for a lifetime.

2

Do I need one license per computer?

No. The license is attached to your account and not to your machine. This means you can access the same account on multiple computers!

3

What is the difference between Prime and Teams?

The main difference between our Prime and Teams is Teams allows for Shared Drives or Sharepoint syncing. Prime only allows basic My Drive/Files and Shared With Me/Shared syncing.

4

Where can I get an invoice?

You may refer to this guide. If you paid via PayPal and need your VAT, you can e-mail us the following details at support@insynchq.com:

  • Company name
  • Company address
  • VAT
  • PayPal transaction ID
5

Do you offer a student discount?

Yes. Just send us your proof of enrollment or student identification at support@insynchq.com

6

I just bought a license but the app says I’m still on Trial. What do I do?

Send us the following details at support@insynchq.com:

  • Email that you used to purchase the license
  • PayPal Transaction ID or Receipt of Purchase
  • Email you want your license assigned to

If you’re using a OneDrive account, please send the following as well:

  • Your settings.db file
  • Alias e-mail address of your OneDrive account
7

Do I need a license per account?

Yes! The licenses are on a per-account basis. If you have one (1) Google Drive/OneDrive account + one (1) Google Drive/OneDrive account, you’ll need two (2) licenses.

8

Does the Teams license mean I get to sync more than 1 account?

No. The Teams license simply allows you to access your Shared Drives or Sharepoint folders which are additional storage features of Google Drive and OneDrive.

9

Can I transfer my Prime or Teams license?

Because it is a one-time payment, Prime and Teams licenses are only transferable within the 30-day money back guarantee period. After which, you'll need to purchase a new license for your other email.

10

It says my Plus license has expired! What happened?

You just downloaded our latest version, Insync 3 and this does not support Plus Licenses. You'll need to upgrade to Prime to be able to use the latest version. Our Insync 3 licensing is further explained here.

When we had the older licensing model, Plus licenses were available for 1.x versions. There are two options for you to choose from:

  • Stay on version 1.5
  • Upgrade to Prime so you can continue using Insync 3
11

Where can I upgrade my license? What if I only want Prime and decide I need Teams later on?

You can upgrade your license here. You can purchase Prime right now and go to our upgrade page if and when you need to switch to Teams. Licenses may not be downgraded afterwards.

Server Pricing FAQ

1

What is the difference between Prime and Teams from Home and Office?

Prime and Teams are currently a one-time purchase and are available only for desktops. Home and Office subscriptions are paid annually and are available primarily for servers.

2

If I already have a Prime or Teams license on my account and I use Insync 3 Headless with it, will I be able to sync my files?

No. You will need either a Home or Office subscription for you to sync your files on Insync 3 Headless.

3

How much is a Home or Office subscription? Do you have volume discounts?

Home is at $39.99 per machine, and Office is $159.99 per machine. There are currently no volume discounts for Insync 3 Headless.

4

I just bought a Home/Office subscription. Can I use Insync 3 Headless for multiple Google and/or OneDrive accounts?

Yes. It’s unlimited accounts per server.

5

I just bought a Home/Office subscription. Will my subscription be applied to multiple machines I login to?

No, each subscription is per machine. Insync 3 Headless operates on a per machine basis so you would need to increase the quantity for your subscription on your dashboard and assign the machine uuid to use Insync 3 Headless.

6

Will I be able to transfer my Home or Office subscription from one machine to another?

Yes. Just follow the steps below:

  1. Log in to your account on https://www.insynchq.com/
  2. Click Dashboard
  3. Click Server
  4. Go to either Home or Office
  5. Click delete beside the machine uuid of your old machine
  6. Enter the machine uuid of your new machine
  7. Click Assign
7

I use the CLI exclusively and don’t have access to a web browser needed to authenticate my account. Can I copy the authentication code from another machine and paste it to the CLI?

Yes. The authentication code will work regardless of where it came from. You will only need to enter it before the code expires (which is usually in 2 hours).

8

Can I assign a Home subscription and an Office subscription on the same machine?

Yes but why would you :)

9

What is the difference between a Home and an Office subscription?

Home is for users who own a non-custom (free) domain (gmail.com, outlook.com, etc.) and Office is for users who own a custom domain (companyxyz.com, etc.).

10

Can I run Insync 3 desktop and Insync 3 Headless on the same machine at the same time?

Nope :)

11

Will Insync 3 desktop receive the same updates as Insync 3 Headless on the same machine?

No. Insync 3 Headless will have separate versioning and release schedules.

12

What are the differences between Insync 1.5 Headless and Insync 3 Headless commands?

Please refer to this document here.

13

Where can I find the list of Insync 3 Headless commands?

You can find the list here.

14

How do I install Insync 3 Headless?

Refer to our installation guide here.

15

Will Insync 3 Headless work on desktops?

Yes. Though the product is meant for servers, you can also use the product on your desktop.