Licensing FAQs

1

Is it a one-time payment?

Yes! Our licenses are a one-time purchase and valid for a lifetime.

2

Do I need one license per computer?

No. The license is attached to your account and not to your machine. This means you can access the same account on multiple computers!

3

What is the difference between Prime and Teams?

The main difference between our Prime and Teams is Teams allows for Shared Drives or Sharepoint syncing. Prime only allows basic My Drive/Files and Shared With Me/Shared syncing.

4

Where can I get an invoice?

You may refer to this guide. If you paid via PayPal and need your VAT, you can e-mail us the following details at support@insynchq.com:

  • Company name
  • Company address
  • VAT
  • PayPal transaction ID
5

Do you offer a student discount?

Yes. Just send us your proof of enrollment or student identification at support@insynchq.com

6

I just bought a license but the app says I’m still on Trial. What do I do?

Send us the following details at support@insynchq.com:

  • Email that you used to purchase the license
  • PayPal Transaction ID or Receipt of Purchase
  • Email you want your license assigned to

If you’re using a OneDrive account, please send the following as well:

  • Your settings.db file
  • Alias e-mail address of your OneDrive account
7

Do I need a license per account?

Yes! The licenses are on a per-account basis. If you have one (1) Google Drive/OneDrive account + one (1) Google Drive/OneDrive account, you’ll need two (2) licenses.

8

Does the Teams license mean I get to sync more than 1 account?

No. The Teams license simply allows you to access your Shared Drives or Sharepoint folders which are additional storage features of Google Drive and OneDrive.

9

Can I transfer my Prime or Teams license?

Because it is a one-time payment, Prime and Teams licenses are only transferable within the 30-day money back guarantee period. After which, you'll need to purchase a new license for your other email.

10

It says my Plus license has expired! What happened?

You just downloaded our latest version, Insync 3 and this does not support Plus Licenses. You'll need to upgrade to Prime to be able to use the latest version. Our Insync 3 licensing is further explained here.

When we had the older licensing model, Plus licenses were available for 1.x versions. There are two options for you to choose from:

  • Stay on version 1.5
  • Upgrade to Prime so you can continue using Insync 3
11

Where can I upgrade my license? What if I only want Prime and decide I need Teams later on?

You can upgrade your license here. You can purchase Prime right now and go to our upgrade page if and when you need to switch to Teams. Licenses may not be downgraded afterwards.